Terms & Conditions

(1) Introduction

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern London Footwear’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

You must be 16 years or older to register for the Service. By clicking on the “I accept” button, you confirm to us that you are at least 16 years of age.

These terms and conditions may be changed at any time by us and we are not under any obligation to notify you of such changes.

(2) Definitions

In these terms and conditions:-

1. “Commencement Date” means the date when our agreement with you is concluded;
2. “Confirmation Form” means the form that is shown on screen after you have placed an order, confirming details of the Goods which you have offered to purchase and which we have agreed to supply to you;
3. “Consumer” means an individual whose use of the Service is for personal purposes only, and not for use in connection with any trade, business or profession;
4. “Order Form” means the form completed by you online and showing details of the goods which you have offered to purchase from us;
5. “Goods” means the goods to be provided by us to you, as described in the Order Form and Confirmation Form and on the pages of our website relevant to those goods. (In the event of a discrepancy between the description of the Goods on the website and that on the Order Form and the Confirmation Form, the description on the Order Form or Confirmation Form shall be conclusive);
6. “we/us/our” refers to London Footwear, a company incorporated in England (registered number 8097769) and having our registered office at 190 Harlington Road, Uxbridge, London, UB8 3HA; and
7. “you/yours” refers to you, the person offering to purchase goods from us.

(3) Your Agreement with Us

These terms and conditions, together with the Order Form, Confirmation Form and Privacy Policy, constitute the entire agreement between you and us relating to the provision of the Goods (“the Agreement”), and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to this, and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service departments) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions, and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in these terms and conditions.

Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase.

The Agreement is concluded only when we have accepted your order by sending you a Confirmation Form (with the date of conclusion of the Agreement being the date shown on that Confirmation Form).

(4) Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use. You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website;

(5) Third Party Intellectual Property

We will not sell or pass your details to third party organisations except to offer you the opportunity to purchase from us, to fulfil the delivery of the goods to you and for the purpose of processing your offer to purchase the goods.

(6) Links to Other Web Sites

Our website includes hyperlinks to other websites owned and operated by third parties. These links are not recommendations. We have no control over the contents of third party websites, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

(7) User generated content

In these terms of use, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose. You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law). Your user content (and its publication on our website) must not:
(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) infringe any right of confidence, right of privacy, or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime;
(g) be in contempt of any court, or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of official secrets legislation;
(k) be in breach of any contractual obligation owed to any person;
(l) depict violence in an explicit, graphic or gratuitous manner;
(m) be pornographic or sexually explicit;
(n) be untrue, false, inaccurate or misleading;
(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p) constitute spam;
(q) be offensive, deceptive, threatening, abusive, harassing, or menacing, hateful, discriminatory or inflammatory; or
(r) cause annoyance, inconvenience or needless anxiety to any person. Your user content must be appropriate, civil, tasteful and accord with generally accepted standards of etiquette and behaviour on the internet.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.

You must not use our website to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms of use. You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

(9) Accounts

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. It is your responsibility that you ensure that all information with regards to your account is kept confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.

(10) Termination and Cancellation

Under the Distance Selling Regulations, you have seven working days from the Commencement Date (“the cooling-off period”) in which to cancel this Agreement if for any reason you are not happy with the Goods which have been delivered to you. This cooling off period begins on the day after the day you receive the Goods from us. If you wish to cancel the Agreement under the Distance Selling Regulations, you must notify us of this fact in writing and send your notification to us by e-mail or post within the cooling-off period. Full contact details are set out below.
On cancellation, you must return the Goods that we have delivered to you. On our receipt of the returned Goods, we will exchange the Goods or we will refund to you the price you paid for the Goods. Unless you originally received substitute goods, you will be liable for the costs of returning the Goods to us, and we will not reimburse you for this.
You should return such Goods either to one of our stores or posted back to us as follows:-

London Footwear,
190 Harlington Road,
Uxbridge,
London,
UB8 3HA

Goods must be adequately sealed in the original packaging. Please note that the Royal Mail may reject any package that is not adequately wrapped;
Fully complete the returns form included with the delivery package, this will ensure that you receive your refund or replacement goods promptly;
Please make sure that you have addressed the package clearly with the above address. Make sure that you get a certificate of posting from the Post Office as proof that you have sent the package (the Post Office do not charge for issuing these certificates).

(11) Goods, Pricing and Availability

Goods

Ownership of the Goods shall not pass to you until we have received in full all monies owed by you to us under this Agreement and any other contract with us.
All risk of loss of or damage to the Goods shall pass to you upon delivery.
The Consumer shall inspect the Goods immediately upon receipt and shall notify the Seller within a reasonable time (2 to 3 days) of delivery if the Goods are damaged or do not comply with any of the Agreement. If the Consumer fails to do this he is deemed to have accepted the Goods. We will either replace the goods free of charge or refund to you the price of the goods as required. Simply return the goods to us with a proof of purchase.

Prices

The prices quoted on the Website are inclusive of VAT at the standard rate and exclusive of delivery charges.
The availability and specification of the Goods are subject to change without notice, although we will try and give you notice wherever possible.
All descriptions, drawings and specifications on the Website are published for illustration purposes only and are not binding on us.
The price of any Goods will be as quoted on the Website from time to time, except in cases of obvious error. The price of the Goods on the Website may vary from prices quoted in store and any brochure prices. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch E-mail.
The Website contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on the Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedure so that, where any item’s correct price is less than our stated price, we will charge the lower amount when dispatching the relevant Goods to you. If an item’s correct price is higher than the price stated on the Website, we will normally, at our discretion, either contact you for instructions before dispatching the Goods or reject your order and notify you of such rejection.
We are under no obligation to provide the Goods to you at an incorrect (lower) price, even after we have sent you a Dispatch E-mail, if the pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing.
Payment Options

We accept the following methods of payment.

Credit cards:-
Mastercard
VISA

Debit cards:-
Solo – UK Only
Switch – UK Only
Visa Debit – UK Only
Electron – UK Only

Non card payment:-
PayPal
Amazon Checkout

Payment may be made by any of the methods above and will be debited when we receive your order. The total amount you pay is the same, regardless of the payment method you use.

Payment will be processed using the services of Amazon Checkout, PayPal and Sagepay Merchant Services.

Availability

Our acceptance of your offer to purchase Goods is subject to stock availability and authorization of your payments. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods which you have offered to purchase and a full refund will be given.

Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the Goods have been paid for.

Any products not delivered (out of stock) will automatically be put on backorder. The Buyer must fax or email a cancellation to the London Footwear Office for any backordered items which are no longer required.
(12) Delivery
 Details

Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any other person or Company arising directly or indirectly out of any failure to meet any estimated delivery date.

We shall endeavour to deliver the Goods you have offered to purchase within 5 working days after we receive your offer. If there are any delays we will notify you of such delay as soon as possible.

We can either deliver your order to the billing address for the card you use to pay for your order, or you can specify an alternative address such as a workplace, university or friend/family address at the checkout. The alternative delivery address must be in the UK (i.e. has a Royal Mail postcode).

UK Standard Delivery is free on items priced £14.95 and over. UK Standard Delivery and handling of items less than £14.95 is £2.99 irrespective of the number of items ordered. UK Express Delivery is £4.99 on items priced £14.95 and over, where stock is available for Next Day delivery. UK Express Delivery and handling of items less than £14.95 is £4.99 irrespective of the number of items ordered.

Your order will be delivered to you during office hours (9-5pm), Monday to Friday . We are unfortunately unable to specify the time at which the goods will be delivered to you. A working day is any day other than weekends and bank or other public holidays in the United Kingdom.

A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you. A signature may be obtained from any person at the given delivery address. If no person is present at the delivery address you have provided, the courier may attempt delivery with a neighbour who will be asked to sign on your behalf. Alternatively, your parcel may be delivered to a local Post Office, or returned to the couriers depot and delivery will be attempted at a later date.

(13) Returns Policy

If the shoes are not a suitable fit or if you simply do not like them, you have up to seven days to return them to us. All we ask is that you send them back in the unused condition that you received them and in their original box.

There are 2 ways for you to return shoes to us:

At a store

Just go to your nearest London Footwear store with your shoes and some form of proof of purchase. Proof of purchase can be either the printout of your order confirmation or your e-mail confirmation which was sent to you after you placed your order.

By post

Pack up the shoes carefully in their original box and a secure outer wrapper and send them back clearly addressed to:

London Footwear
190 Harlington Road
Uxbridge
London
UB8 3HA
UK

Please use the Returns Form which will have been enclosed when you received your order.

Please use some form of registered post in case you need to track your parcel.

If the item is faulty, or if we’ve made a mistake with your order, we will be able to offer a refund or an exchange and reimburse your postage costs if applicable. We’re really sorry, but we’re unable to take back used goods which are unsuitable or don’t fit, or reimburse the postage costs incurred returning unused/unsuitable items to us. This is in addition to, and does not affect, your consumer rights.

(14) Availability of the Web Site

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent. You must not use our website to transmit or send unsolicited commercial communications. You must not use our website for any purposes related to marketing without our express written consent.

(15) Trademarks

London Footwear and our logo are trademarks belonging to us. We give no permission for the use of these trademarks, and such use may constitute an infringement of our rights. The other registered and unregistered trademarks or service marks on our website are the property of their respective owners. Unless stated otherwise, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

(16) Limitation of Liability

Limited warranties
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Limitations and exclusions of liability

IMPORTANT: THIS CLAUSE CONTAINS PROVISIONS WHICH RESTRICT THE EXTENT TO WHICH WE ARE LIABLE TO YOU FOR ANY LOSS YOU MAY SUFFER IN CONNECTION WITH THE GOODS. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.

Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.
Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness or wilful misconduct, or fraud or misrepresentation on our part.
To the fullest extent permitted by applicable law, we disclaim all liability for our employees’ or sub-contractors’ negligence.
We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.
All conditions, terms, representations and warranties relating to the Goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law.
Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the Goods shall be limited to the value of the goods supplied.
No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising.
Every provision of this clause excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.

Indemnity
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use[, or arising out of any claim that you have breached any provision of these terms of use].

(17) Force Majeure

In the event that the Seller is prevented from carrying out its obligations under a contract for sale as a result of any cause beyond its control such as but not limited to Acts of God, War, Riots, Strikes, Lock-outs, Flood and Failure of third parties to deliver goods, the Seller shall be relieved of its obliga­tions and liabilities under such contract for sale for as long as such fulfil­ment is prevented.

(18) No Waiver

The Seller’s failure to insist upon strict performance of any provision of these Conditions shall not be deemed to be a waiver of its rights or remedies in respect of any present or future default of the Buyer in per­formance or compliance with any of these conditions.

(19) Competitions

From time to time we may run competitions, free prize draws and/or other promotions on our website. These will be subject to separate terms and conditions (that we will make available to you as appropriate).

(17) Law and jurisdiction

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the [non-]exclusive jurisdiction of the courts of England and Wales.

(18) Our details

The full name of our company is London Footwear. We are registered in England & Wales under registration number 8097769. You can contact us by email to customer.services@londonfootwear.com